❔Technical FAQ

Platform Issues:

Why can’t I access the dashboard?

• Ensure that you have a stable internet connection and try refreshing the page. If the issue persists, clear your browser cache.

Why is the dashboard not displaying data correctly?

• Try refreshing the page or switching to a different browser. Make sure you're using an up-to-date version of your browser.

Why can’t I complete a token purchase through the platform?

• Ensure your wallet is connected, properly funded, and you’ve agreed to the terms.

How can I check if the platform is down?

• Check TAND3M's Telegram for real-time updates on platform issues or maintenance.

I’m experiencing lag on the platform. What can I do?

• Lag could be due to high traffic or your internet connection. Ensure you have a stable connection, or try again later when traffic may be lower.

Blockchain Concerns:

What should I do if my transaction is stuck?

• If your transaction is pending or stuck on the blockchain, ensure that you’ve paid enough gas fees. You can check the status of your transaction through the TON blockchain explorer.

Why did my transaction fail?

• Common reasons for failure include insufficient gas fees, wallet issues, or network congestion. Verify your transaction details and try again.

How long should a transaction take to process on TON?

• Transactions typically process within a few seconds to minutes, but may take longer during periods of high network activity.

Why is the transaction fee higher than expected?

• Transaction fees can fluctuate based on network congestion. Verify the current gas fee settings before confirming your transaction.

How can I check the status of my transaction on the blockchain?

• You can check your transaction status via the TON blockchain explorer by entering your transaction ID.

Can I reverse a transaction on the TON blockchain?

• No, transactions on the blockchain are irreversible. Ensure all details are correct before confirming a transaction.

Wallet Issues:

I’m having trouble connecting my TON wallet. What’s wrong?

• Verify that your wallet is set up properly and contains enough TON for transaction fees. Make sure you’re using a compatible wallet, such as Tonkeeper or Tonhub.

Why is my wallet balance not updating after a transaction?

• Sometimes wallet interfaces take time to refresh. Check your balance using the TON blockchain explorer. If the issue persists, contact your wallet provider.

How can I recover access to my TON wallet if I lost my seed phrase?

• If you’ve lost your seed phrase, you won’t be able to recover your wallet. It’s essential to store your seed phrase securely.

Can I use multiple wallets for different projects on TAND3M?

• Yes, you can connect multiple TON wallets to the platform as long as they are properly funded and compatible with the platform.

Why is my transaction not showing up in my wallet?

• Check the blockchain explorer for transaction confirmation. If confirmed but still not showing in your wallet, try refreshing your wallet interface or contact your wallet provider.

Why are my tokens missing from my wallet after a successful purchase?

• First, verify the transaction on the blockchain explorer. If the transaction is confirmed but tokens are missing, it could be an issue with the wallet interface. Contact your wallet provider for assistance.

Miscellaneous Issues:

How do I ensure the security of my wallet?

• Always store your seed phrase securely, and enable two-factor authentication (if supported)

Can I use hardware wallets with TAND3M?

• TAND3M supports TON-compatible wallets, but hardware wallet compatibility depends on the specific wallet provider. Check with your hardware wallet provider for integration with the TON blockchain.

Why am I being charged additional fees when participating in a token sale?

• In addition to gas fees, TAND3M applies a 3% buyer fee during token purchases. Check the token sale details for any additional fees that may apply.